Refund Policy

At Axis Titanium, we supply professional piercing jewelry for studios, retailers, distributors, and qualified wholesale buyers. Because body jewelry is a hygiene-sensitive product, our return and refund policy is designed for B2B wholesale orders and product quality verification.

Please read the following policy carefully before placing an order.

1. Order Inspection

Please inspect your order immediately upon delivery.

If you receive an incorrect item, missing item, damaged item, or quantity discrepancy, please contact us within 3–7 days after delivery.

To help us review the issue efficiently, please provide:

• Order number

• Clear photos or videos of the issue

• Photos of the outer packaging and product packaging

• SKU, size, color, quantity, and any relevant product details

Please contact us at:

info@axistitanium.com

Claims submitted after the inspection period may not be eligible for replacement, refund, or store credit.

2. Wrong Items, Missing Items, or Damaged Products

If the issue is confirmed to be caused by our packing, production, or shipping handling before dispatch, we will arrange one of the following solutions:

• Replacement

• Reshipment of missing items

• Store credit

• Partial refund or refund, depending on the case

For damaged items, clear photo or video evidence is required before any replacement or refund can be approved.

3. Non-Returnable Products

Due to hygiene standards and the nature of piercing jewelry, the following products are generally not eligible for return or refund:

• Products that have been opened, worn, tried on, used, or handled after delivery

• Products that have been sterilized after receipt

• Custom sterilized products

• OEM / ODM products

• Customized sizes, colors, designs, packaging, logos, or specifications

• Large-volume production orders made according to confirmed order details

• Clearance, final sale, or specially discounted items, unless there is a confirmed quality issue

For hygiene and safety reasons, opened or used body jewelry cannot be accepted back into inventory.

4. Incorrect Size, Gauge, Length, Color, or Specification Ordered by Buyer

Please confirm all sizes, gauges, lengths, colors, thread types, quantities, and product specifications before placing your order.

If the buyer orders the wrong specification, we may review the case and consider an exchange when the products are unopened, unused, and in original condition.

In this situation:

• Return shipping is the buyer’s responsibility

• Reshipping costs are the buyer’s responsibility

• Exchange approval is subject to product condition and availability

• Custom, sterilized, OEM / ODM, and large-volume production items are not eligible for standard exchange

We reserve the right to refuse returns or exchanges for products that cannot be resold due to hygiene, packaging, customization, or handling concerns.

5. Large Orders, OEM / ODM, and Custom Sterilized Orders

Large-volume wholesale orders, OEM / ODM orders, private-label orders, and custom sterilized orders are subject to separate terms agreed before production or dispatch.

Once production, customization, sterilization, labeling, or packaging has started, the order may not be eligible for cancellation, return, or refund unless there is a confirmed production defect or fulfillment error caused by Axis Titanium.

Any special agreement for these orders must be confirmed in writing.

6. Return Authorization Required

Please do not return any products without contacting us first.

All returns must be approved by Axis Titanium before being shipped back. Unauthorized returns may be refused and may not qualify for refund, replacement, or store credit.

After approval, we will provide return instructions. Products must be returned in their original packaging and in the same condition as received.

7. Return Shipping Costs

Return shipping costs depend on the reason for the return:

• If the issue is caused by Axis Titanium, we will provide an appropriate solution after verification.

• If the return or exchange is requested due to buyer error, incorrect specification selection, or change of mind, the buyer is responsible for return shipping and reshipping costs.

Original shipping fees are generally non-refundable unless the issue is confirmed to be caused by Axis Titanium.

8. Refund Processing

Once an approved return or claim is reviewed and confirmed, we will process the agreed solution, such as replacement, store credit, partial refund, or refund.

Refund processing time may vary depending on the payment provider, bank, or payment method used.

9. Contact Us

For refund, return, replacement, or order issue requests, please contact:

Axis Titanium
Email: info@axistitanium.com

Please include your order number and supporting photos or videos so we can review your request efficiently.