Terms of service

Terms of Service

Overview

This website is operated by Axis Titanium. Throughout the site, the terms “we”, “us” and “our” refer to Axis Titanium. Axis Titanium offers this website, including all information, tools, products, documents, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website, creating an account, applying for wholesale access, browsing our product catalog, submitting an order, or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, policies, or notices referenced herein or available by hyperlink.

These Terms of Service apply to all users of the site, including but not limited to browsers, wholesale applicants, approved wholesale buyers, professional piercing studios, body jewelry retailers, distributors, resellers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions of this agreement, you may not access the website, use our Services, apply for wholesale access, or purchase products from us.

Any new features, tools, products, wholesale programs, resources, or services added to the current store shall also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.

Section 1 - Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, and that you have the legal authority to enter into this agreement on behalf of yourself or the business, studio, company, or organization you represent.

You may not use our products or Services for any illegal, unauthorized, unsafe, or improper purpose. You may not, in the use of the Service, violate any laws in your jurisdiction, including but not limited to laws related to intellectual property, import/export, product resale, online commerce, professional practice, consumer protection, or applicable health and safety requirements.

You must not transmit any worms, viruses, malicious code, or destructive content through our website.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services, cancellation of orders, suspension of account access, or refusal of future service.

Section 2 - B2B and Wholesale Use

Axis Titanium is primarily intended for professional buyers, including piercing studios, body jewelry retailers, distributors, resellers, and qualified wholesale accounts.

By applying for a wholesale account or placing a wholesale order, you represent that:

  • You are purchasing for business, studio, retail, resale, or professional use.

  • The information you provide is accurate and complete.

  • You are responsible for checking product specifications before purchase.

  • You understand that wholesale pricing, discounts, availability, and order approval may be subject to account status.

  • You will not misrepresent yourself as a professional buyer if you are not purchasing for business or professional use.

We reserve the right to approve, reject, suspend, or revoke wholesale access at any time, at our sole discretion.

We may request additional information before approving wholesale access, including but not limited to business name, company information, studio website, social media profile, business registration details, professional license information, or other verification materials.

Section 3 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, scrape, exploit, or misuse any portion of the Service, website content, product data, pricing information, images, product descriptions, technical documentation, or account access without express written permission from us.

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

Section 4 - Accuracy, Completeness, and Timeliness of Information

We aim to provide accurate product information, technical specifications, pricing, availability, images, and documentation. However, we do not guarantee that all information made available on this site is accurate, complete, current, or error-free.

Product descriptions, specifications, materials, plating finishes, colors, sizes, measurements, images, availability, and prices may change without notice.

Information on this site is provided for general purchasing and reference purposes only. Buyers are responsible for reviewing product specifications, gauge, length, diameter, thread type, compatibility, color, quantity, and intended use before placing an order.

Any reliance on the material on this website is at your own risk.

Section 5 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify, suspend, discontinue, or replace any product, collection, pricing rule, wholesale program, discount, shipping rule, or Service without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, discontinuance, inventory shortage, or website update.

Section 6 - Products and Services

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund & Return Policy.

We have made every effort to display as accurately as possible the colors, materials, finishes, sizes, and images of our products. However, we cannot guarantee that your device or monitor display will accurately represent product color, plating tone, surface finish, stone reflection, or material appearance.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, business, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities purchased per order, per account, per business, per shipping address, or per buyer. We reserve the right to discontinue any product at any time.

Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other materials purchased or obtained by you will meet your expectations, professional requirements, local regulatory requirements, or intended resale requirements.

Section 7 - Body Jewelry and Professional Use Disclaimer

Our products include body jewelry and piercing-related products intended for professional, retail, wholesale, or studio supply purposes.

You are responsible for determining whether a product is suitable for your intended use, customer base, piercing procedure, resale market, local regulations, and professional standards.

Axis Titanium does not provide medical advice, piercing advice, aftercare advice, diagnosis, treatment, or professional healthcare recommendations. Any information related to materials, sizing, care, compatibility, or documentation is provided for general product reference only.

Professional buyers, piercers, studios, and retailers remain responsible for safe handling, correct product selection, sterilization requirements, client suitability, aftercare guidance, and compliance with applicable laws and professional standards.

Section 8 - Technical Specifications and Documentation

Technical specifications, material references, certification references, test reports, inspection documents, sterilization documents, and compliance information may be provided for general product reference and purchasing support.

Documentation availability may vary by product, batch, supplier, material, production date, or account status.

We do not guarantee that every product, variant, batch, or order will include the same documentation unless expressly confirmed in writing.

Any document, report, certificate, or product specification shown on the website may be provided for reference, sample, or informational purposes. Buyers should contact us before purchase if specific documentation is required for a particular order, product, market, or regulatory purpose.

Section 9 - Accuracy of Billing and Account Information

We reserve the right to refuse, limit, hold, review, or cancel any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per account, per company, per payment method, per billing address, per shipping address, or per order.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided at the time the order was placed.

You agree to provide current, complete, and accurate purchase, billing, shipping, company, and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address, shipping address, billing address, payment details, and contact information, so that we can complete your transactions and contact you as needed.

Section 10 - Wholesale Minimum Orders, Discounts, and Promotions

Wholesale minimum order requirements, free shipping thresholds, tiered discounts, coupon codes, account-level pricing, and promotional offers may be displayed on the website or communicated by our team.

These programs may be subject to eligibility, account approval, order value, product availability, and other conditions.

We reserve the right to change, suspend, cancel, or refuse any discount, promotion, coupon, or wholesale benefit at any time.

If a discount, shipping rule, coupon, or promotion is displayed incorrectly due to technical error, pricing error, system error, or unauthorized use, we reserve the right to correct the error, cancel the order, adjust the order, or request additional payment before fulfillment.

Section 11 - Shipping, Import, and Delivery

Shipping times, delivery estimates, available shipping methods, and shipping rates are estimates only and may vary depending on destination, carrier, customs clearance, logistics conditions, holidays, and other factors outside our control.

Buyers are responsible for providing accurate shipping information and for ensuring that products can be legally imported, sold, or used in their destination country or region.

Unless otherwise stated, customs duties, import taxes, brokerage fees, local taxes, regulatory fees, or other destination charges may be the responsibility of the buyer.

We are not responsible for delays caused by customs, carrier delays, incomplete addresses, refusal of delivery, import restrictions, or buyer failure to provide required import information.

Section 12 - Refunds, Returns, and Cancellations

Products are subject to return, exchange, cancellation, or refund only according to our Refund & Return Policy.

Because body jewelry may be used in close contact with the body, opened, used, worn, customized, sterilized, or hygiene-sensitive products may be restricted from return.

Buyers should inspect products immediately upon delivery and contact us within the timeframe stated in our Refund & Return Policy if there is a damaged, missing, incorrect, or defective item.

For more details, please review our Refund & Return Policy.

Section 13 - Optional Tools

We may provide you with access to third-party tools, apps, payment systems, shipping tools, review platforms, marketing tools, wholesale tools, or other external services over which we neither monitor nor have control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement.

Any use by you of optional third-party tools offered through the site is entirely at your own risk and discretion. You should ensure that you understand and approve the terms on which such tools are provided by the relevant third-party provider.

Section 14 - Third-Party Links

Certain content, products, tools, or Services available via our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content, policies, accuracy, security, or practices of any third-party website.

We shall not have any liability or responsibility for third-party materials, websites, services, tools, payment providers, shipping providers, apps, or transactions made in connection with third-party websites.

Please review third-party policies and practices carefully before engaging in any transaction.

Section 15 - User Comments, Feedback, and Submissions

If you send us comments, feedback, reviews, photos, videos, suggestions, product ideas, proposals, technical requests, custom requests, or other submissions, whether online, by email, by message, by form, by social media, or otherwise, you agree that we may use, edit, copy, publish, distribute, translate, and display such submissions in any medium, unless otherwise agreed in writing.

We are under no obligation to maintain comments in confidence, pay compensation for comments, or respond to comments.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, publicity, confidentiality, or proprietary rights. You also agree that your comments will not contain unlawful, abusive, obscene, misleading, malicious, or harmful material.

You are solely responsible for any comments you make and their accuracy.

Section 16 - Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

By using our website, creating an account, applying for wholesale access, contacting us, or placing an order, you acknowledge that personal and business information may be processed according to our Privacy Policy.

Section 17 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, specifications, pricing, promotions, offers, product shipping charges, delivery times, availability, discounts, technical data, or documentation.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website or in the Service is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website except as required by law.

Section 18 - Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • For any unlawful purpose

  • To solicit others to perform or participate in unlawful acts

  • To violate any international, federal, state, provincial, or local laws or regulations

  • To infringe upon or violate our intellectual property rights or the rights of others

  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate

  • To submit false or misleading information

  • To upload or transmit viruses, malware, or harmful code

  • To collect, scrape, or track personal information of others

  • To spam, phish, pharm, pretext, spider, crawl, or scrape

  • To interfere with or circumvent the security features of the Service or related websites

  • To misuse wholesale pricing, account access, product data, images, technical documents, or discounts

  • To resell products in a way that violates applicable law, marketplace rules, or agreed account terms

We reserve the right to terminate your use of the Service for violating any prohibited uses.

Section 19 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that we may remove the Service for indefinite periods of time or cancel the Service at any time without notice.

Your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are, except as expressly stated by us, provided “as is” and “as available” without any representation, warranties, or conditions of any kind, either express or implied.

To the maximum extent permitted by law, Axis Titanium, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, business interruption, product recall costs, customer claims, or similar damages arising from your use of the Service or any products procured through the Service.

Because some jurisdictions do not allow the exclusion or limitation of certain liabilities, our liability shall be limited to the maximum extent permitted by law.

Section 20 - Indemnification

You agree to indemnify, defend, and hold harmless Axis Titanium and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

  • Your breach of these Terms

  • Your violation of any law or regulation

  • Your misuse of products purchased from us

  • Your resale, distribution, marketing, or professional use of products

  • Your violation of third-party rights

  • Your incorrect, unsafe, or unauthorized use of the Service or products

Section 21 - Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 22 - Termination

The obligations and liabilities of the parties incurred prior to termination shall survive the termination of this agreement for all purposes.

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.

If we determine or suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services or any part of them.

Section 23 - Entire Agreement

These Terms, together with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service.

These Terms supersede any prior or contemporaneous agreements, communications, proposals, or versions of the Terms, whether oral or written.

Any failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Section 24 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR, unless otherwise required by applicable law or otherwise agreed in writing.

If your legal entity or governing jurisdiction differs, please update this section before publishing.

Section 25 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

Section 26 - Contact Information

Questions about the Terms of Service should be sent to us at:

Axis Titanium
Email: info@axistitanium.com
Website: www.axistitanium.com
Company: ENVYOU (HK) LIMITED
Address1: D07, 8th Floor, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po

Address2：3/4 Floor, No. 6 Xiaobian Juya Lane, Chang’an Town, Dongguan CityKong, Hong Kong

Business Registration Number: 79171981-000-11-25-6